B2B Online Europe 2019

06 - 07 November, 2019

Hesperia Tower Hotel & Convention Centre, Barcelona

44(0)20 73689894

Vishal Chhatralia, SVP Innovation Electrocomponents at RS Components

Vishal Chhatralia


SVP Innovation Electrocomponents
RS Components

Check out the incredible speaker line-up to see who will be joining Vishal.

Download The Latest Agenda

Conference Day Two - 7 November

Tuesday, January 1st, 2019


9:10 AM ALL-STAR PANEL: How can you embrace digital disruption and overcome challenges in workforce transformation to elevate customer experiences, increase efficiency and drive growth?

·          How to differentiate your marketing communication strategy by embracing digital disruption and learning lessons from B2C
·          How to create a customer journey and ensures consistent engagement and aftercare post sale
·          What are the main challenges of integrating new digital innovations and how should they be factored into your digital strategy?
·          How to overcome resistance to change within your organisation and integrate marketing, sales, IT and digital teams effectively

12:30 PM PANEL: Inspiring the next generation of eCommerce: Which business models, strategies and technologies will win in 2020?

·       How can you build a ‘best-in-class’ customer-centric Omni channel roadmap to future-proof your business and continue to thrive in an evolving market?
·         How to utilise AI and digital assistant technology to reinvent customer engagement strategies
·         How companies can combine sustainability strategies without losing the commercial focus

2:10 PM INTERVIEW: How to digitally transform through data-driven insights with a scalable framework to deliver the ultimate omni-channel experience to your customers

·          How  to think globally while considering local differences to grow sales in different markets
·          How to use advanced personalisation in different regions globally and manage different markets from global HQ
·          The importance of price and service transparency across markets in gaining your customers trust