B2B Online Europe 2019

06 - 07 November, 2019

Hesperia Tower Hotel & Convention Centre, Barcelona

44(0)20 73689894

Tim Scanlon, Group VP, Customer Experience & Innovation at ABB

Tim Scanlon

Group VP, Customer Experience & Innovation

Check out the incredible speaker line-up to see who will be joining Tim.

Download The Latest Agenda

Conference Day One – 6 November

Tuesday, January 1st, 2019

9:50 AM INSPIRATIONAL KEYNOTE: How to transform into a customer focused enterprise and empower your workforce to deliver enhanced customer experience on a global scale

•How ABB transformed the silos mentality globally in order to get a deeper integration across departments and reinvent their customer engagement across multiple channels and thrive in a competitive digital environment
•The importance of investing and upskilling the workforce, using advanced training methods and providing on-going training to maintain engagement in the role
•How placing people at the heart of their strategy and providing new collaboration and communication methods between different departments improved customer experience across multiple touch points