Tim Scanlon is Group Vice President,
Customer Experience (CX) Innovation at ABB (ABBN: SIX Swiss Ex). ABB is a pioneering technology leader that works closely
with customers to write the future of industrial digitalization. ABB operates
in more than 100 countries with about 147,000 employees. Tim lives in
Zurich Switzerland and works at ABB’s worldwide headquarters on the Digital ABB
Team. He leads a new global CX team launching design-led digital innovation
capabilities that help customers unlock new business value through exploration
and co-creation of digitalization solutions.
Tim’s is relentlessly customer focused. His passion is design-driven
CX innovation, and experience transformation. He helps businesses create digital solutions at the confluence of
design, business, and emerging technology. He collaborates fluidly across diverse functions and cultures worldwide
and takes an entrepreneurial lean start-up approach to help teams look for,
understand, and make what's next.
Prior to joining ABB, Tim was with Autodesk software, where he founded
the Total Experience + Analytics initiative, launched several new experience
design teams helping shape Autodesk’s new cloud and mobile design, engineering,
PLM and manufacturing SaaS and PaaS offerings. Experience design played a
mission critical role in successfully transitioning Autodesk from perpetual
license to subscription.
Tim’s professional experience spans early stage to Fortune 50
businesses including GE, SDRC (UGS/Siemens PLM), Westinghouse, and Rockwell Automation.
He holds a BA degree in Industrial Design from Carnegie Mellon University and
studied Strategic Marketing Management at Harvard Business School. Tim was
adjunct faculty at Oregon Health & Sciences MBA Program teaching
“Pioneering Innovation” and at Carnegie Mellon University School of Design
teaching “Professional Practice”.
Check out the incredible speaker line-up to see who will be joining Tim.
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