B2B Online Europe 2019

06 - 07 November, 2019

Hesperia Tower Hotel & Convention Centre, Barcelona

44(0)20 73689894

Josep Ventura, General Manager and Marketing Director at Area Cooling Solutions
Area Cooling Solutions Logo

Josep Ventura


General Manager and Marketing Director
Area Cooling Solutions

Check out the incredible speaker line-up to see who will be joining Josep.

Download The Latest Agenda

Conference Day Two - 7 November

Tuesday, January 1st, 2019


2:10 PM CASE STUDY: How to leverage Chatbots and automation to improve customer experience and deliver a seamless customer service

·          How to leverage data, innovation and new conversational technology to enhance your customer support functions
·          How to implement a conversational strategy in a complex B2B environment, taking into account the buying behaviour of your customers and aftercare of your products
·          What to avoid when using Chatbots and how you can avoid disappointing customers