Jean-Louis is a thought leader, responsible for driving digital engagement with customers in a B2B omnichannel direct sales & marketing environment, in the construction industry. During the last 4 years, he has been instrumental to define & implement Hilti’s digital strategy and big data projects, drive the digital transformation in a global organization. With the ambition to offer the best combination of physical/digital user experience, he is managing a large & international team to engage end-users with personalized digital marketing and efficient e-business web & mobile solutions, driving revenue of more than 1 Billion CHF across 60 countries and continuously growing their 300k customer contacts per day across channels