B2B Online Europe 2019

06 - 07 November, 2019

Hesperia Tower Hotel & Convention Centre, Barcelona

44(0)20 73689894

Jean-Louis Keraudren, Global Corporate Head of Customer Experience at Hilti

Jean-Louis Keraudren


Global Corporate Head of Customer Experience
Hilti

Check out the incredible speaker line-up to see who will be joining Jean-Louis.

Download The Latest Agenda

Conference Day One – 6 November

Tuesday, January 1st, 2019


3:00 PM CASE STUDY: How to establish the right mindset and CX framework to move beyond a traditional operational approach to create differentiated customer experiences that ensure business impact

·          How to go beyond product-centric to customer-centric  and think in terms of a single platform where everything lives together
·          How to build a mature unified CX model  that optimises your digital channels to stay ahead of the competition
·          How to  capture, analyse and apply customer data to transform your business into a customer-centric company

3:50 PM FIRESIDE CHAT: How can you measure and build a business case to deploy a customer experience strategy that delivers smarter and more seamless service for your customers?

•Customising local services and maintain customer intimacy while also aiming for a global, scalable omni-channel approach
•Stakeholder management for CX in a global company with strong  local sales organisation culture

Conference Day Two - 7 November

Tuesday, January 1st, 2019


9:50 AM B2B DRAGONS’ DEN: Meet 3 start-ups set to revolutionise B2B digital transformation in 2020: Which innovations are best suited to help you gain a competitive edge?

Join our B2B Online Dragons as they assess the latest B2B innovations from start-up companies pitching their tech in a bid to win first place. Listen up as the Dragons review the technology’s benefits to your business, predict their future success and deliver their verdicts. The ultimate decision is in your hands though, as the audience get to vote for their favourite. Will you find the next big thing?