Fabrice del Aguila

Day 1 | 3rd December

Identifying high-impact use cases: Pinpointing where GenAI can enhance the customer journey while aligning with measurable business goals
Selecting the right models, tools and infrastructure in partnership with IT to ensure seamless integration and enterprise-grade performance
Building trust and scalability with guardrails: Overcoming challenges around hallucination, bias and brand safety by implementing clear governance & validation
Ensuring scalable deployment without runaway costs by optimising model usage, monitoring ROI, and prioritising use cases with repeatable value